Terms & Conditions
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1. Scope of Application
These General Terms and Conditions (hereinafter "GTC") govern the contractual relationship between CrisisIQ GmbH (limited liability) i.G. (in foundation) (hereinafter "Provider") and the users (hereinafter "Customer") of the crisis management platform offered by it (hereinafter "Platform").
2. Subject of the Contract
2.1. The Provider makes the Platform available to the Customer as a Software-as-a-Service (SaaS). The Platform enables the Customer to access tools for risk analysis, crisis plan creation, simulation, and document management.
2.2. The exact scope of services, including specific features and service levels, is determined by the service package selected by the Customer, which is described on the Provider's website.
3. Registration and Conclusion of Contract
3.1. The use of the Platform requires registration and the creation of a user account. The Customer is obliged to provide truthful and complete information during registration.
3.2. The contract is concluded when the Customer completes the ordering process on the website and the Provider accepts the order by means of a confirmation email.
4. Customer's Obligations
4.1. The Customer is responsible for maintaining the confidentiality of their access data. They must ensure that no unauthorized third party gains access to their user account.
4.2. The Customer undertakes not to use the Platform for illegal purposes and not to upload any content that violates applicable law or the rights of third parties.
5. Rights of Use
The Provider grants the Customer a non-exclusive, non-transferable right, limited to the term of the contract, to access and use the Platform for the contractually agreed purposes.
6. Remuneration and Payment Terms
The remuneration for the use of the Platform depends on the selected service package. The fees are due in advance for the respective contract period. Payment shall be made using the payment methods offered on the website.
7. Liability
7.1. The Provider shall be liable without limitation for intent or gross negligence as well as for injury to life, body, or health.
7.2. In the case of slight negligence, the Provider shall only be liable for the breach of an essential contractual obligation (cardinal duty). In this case, liability is limited to the foreseeable damage typical for the contract.
7.3. Liability for the loss of Customer data is excluded in the case of slight negligence if the damage could have been avoided by regular and appropriate data backup by the Customer.
8. Data Protection
The protection of the Customer's personal data is of the highest priority for the Provider. Information on the collection and use of data can be found in the Privacy Policy, which is available on the Provider's website.
9. Final Provisions
9.1. The law of the Federal Republic of Germany shall apply. The place of jurisdiction for all disputes arising from this contract is the registered office of the Provider, provided the Customer is a merchant.
9.2. Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. Contact for legal inquiries: Lars Bosse, lars.bosse@crisisiq.de